Terms of service

Terms of Use

This website (theluxcom.co) is operated by Luxcom Private Limited, 55, Third Floor, Saidulajab, Near Westend Marg, Lane 2, Gadaipur, New Delhi – 110030 ("The Luxcom", "we", "us"). By using this website or placing an order, you agree to these Terms.

About us

The Luxcom is an online store for women's western wear, including dresses, festive wear and seasonal collections. We may update, modify or discontinue any part of the website, products or services at any time without prior notice.

Eligibility

By using this website you confirm that you are at least 18 years old (or using it under parental supervision), that the information you provide is accurate and complete, and that you will not use the website for any fraudulent or unlawful purpose.

Product information

We make every effort to show colours, prints, fabrics and measurements accurately. Actual colours may vary slightly due to screen settings and lighting, and measurements may vary slightly between pieces. Availability is subject to stock. We may correct errors or omissions at any time.

Pricing

All prices are in Indian Rupees and include applicable GST unless stated otherwise. Prices may change without notice, including during promotions and sales. If a product is listed at an incorrect price, we may cancel orders placed at that price and refund any amount paid.

Orders & payment

An order confirmation email does not guarantee acceptance. We may refuse or cancel any order, limit quantities, cancel suspected fraudulent transactions, or ask for additional verification. Payments are processed securely by our payment partners; we do not store your card details.

Shipping, returns & refunds

Delivery, returns, exchanges and refunds are governed by our Shipping Policy and Return & Refund Policy, which form part of these Terms.

Product care

Please follow the care instructions on each product. We are not responsible for damage caused by improper washing, handling, exposure to chemicals, or alterations.

Intellectual property

All content on this website — including our logo, brand name, text, graphics and website design — belongs to Luxcom Private Limited or its licensors and is protected by applicable copyright and trademark laws. Unauthorised copying or commercial use is prohibited.

User conduct

You agree not to use the website for illegal activities, attempt unauthorised access to our systems, upload harmful software, misuse reviews or communication tools, or engage in fraudulent transactions. Violations may lead to suspension of access and legal action.

Limitation of liability

To the extent permitted by law, The Luxcom is not liable for indirect or incidental damages, loss of profits, website interruptions, third-party payment gateway failures or courier delays beyond our control. Our total liability for any order is limited to the amount paid for that order.

Third-party services

Our website may link to third-party services such as payment gateways and couriers. We are not responsible for their content, security or practices.

Governing law

These Terms are governed by the laws of India. Courts in New Delhi shall have exclusive jurisdiction.

Changes

We may update these Terms at any time. Changes take effect when posted on this page; continued use of the website means you accept them.

Contact

Email: info@luxcomjewel.com · Phone / WhatsApp: +91 93100 64236