Refund policy

Return & Refund Policy

We want you to love every dress you buy from The Luxcom. If something isn't right — the size, the fit, or you simply changed your mind — here is how cancellations, returns, exchanges and refunds work.

1. Order cancellation

You can cancel your order free of charge within 24 hours of placing it, as long as it has not been shipped. Write to info@luxcomjewel.com or WhatsApp +91 93100 64236 with your order number. Once an order has been handed to our courier partner it cannot be cancelled, but you can use our 7-day return option after delivery.

2. Returns & exchanges

We offer easy 7-day returns and size exchanges, counted from the date of delivery. To be eligible:

  • The product must be unused, unwashed and unaltered.
  • All original tags, labels and packaging must be intact.
  • The product must not carry stains, perfume, makeup or deodorant marks.

To start a return or exchange, email or WhatsApp us your order number and reason. We will arrange a reverse pickup where serviceable, or guide you to self-ship.

Items not eligible for return

  • Products bought during clearance or marked "final sale"
  • Customised or altered products
  • Products returned without original tags or packaging
  • Products damaged through use, washing or misuse

3. Damaged, defective or wrong item

If your order arrives damaged, defective or is not what you ordered, write to us within 48 hours of delivery with clear photos (and an unboxing video if possible). We will arrange a free pickup and offer a replacement or full refund — your choice.

4. Refund timelines

Returned products are quality-checked within 2–3 working days of reaching us. Once approved:

  • Prepaid orders: refunded to the original payment method within 5–7 working days.
  • COD orders: refunded by UPI/NEFT to your bank account within 5–7 working days after you share your details.
  • Store credit: if you prefer, we can issue store credit instantly.

5. Return shipping charges

If the return is due to our error (wrong, damaged or defective item), we cover all shipping costs. For change-of-mind or size returns, a small reverse-pickup fee may be deducted from the refund. Original COD or shipping charges, if any, are non-refundable.

Need help?

Email: info@luxcomjewel.com · Phone / WhatsApp: +91 93100 64236
Luxcom Private Limited, 55, Third Floor, Saidulajab, Near Westend Marg, Lane 2, Gadaipur, New Delhi – 110030
Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST