Shipping policy

Shipping Policy

Shipping coverage

The Luxcom ships across India. Delivery is free on all prepaid orders. Cash on Delivery (COD) is available on most pin codes; any COD charge is shown at checkout before you pay.

Processing time

Orders are packed and dispatched within 1–2 business days of order confirmation. Orders placed on Sundays or public holidays are processed the next business day.

Delivery timelines

Metro cities: 3–5 working days from dispatch
Other cities and towns: 5–8 working days from dispatch
Remote locations: a few additional days, depending on courier serviceability

Orders are shipped through registered courier partners and/or India Post.

Order tracking

Once your order ships, you will receive the tracking number and courier details by email and SMS/WhatsApp.

Delivery address

Please make sure your address, pin code and phone number are correct. We are not responsible for orders delivered to an incorrect address provided at checkout.

Failed or delayed deliveries

We are not liable for delays caused by courier partners, weather, strikes or other events beyond our control. If a delivery fails because of an incorrect address or the recipient being unavailable, the parcel may be returned to us; re-shipping charges, if any, will be borne by the customer.

Damaged or tampered parcels

If your parcel looks damaged or tampered with, please do not accept it and contact us immediately. Claims for missing items must be raised within 48 hours of delivery with photos of the package.